Transaction policies
Return Policy
We will only accept unused, unworn, unaltered in original packaging, with all original packaging materials (shoe horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 30 days of the original shipping date to you. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Clothing must be unworn with all the original labels attached. Accessories and shoe care must be unopened and unworn.
If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE. Please note that we do not provide return shipping labels. The freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton (do not write or place any labels on the shoe boxes). We will not be responsible for packages that are lost or damaged when returned to us by a customer. Please include a copy of the receipt and a note stating what would like us to do, exchange or refund. All returns should be sent to:
Fashion Shoe Center
2927 27th St North
Birmingham, AL 35207
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. Fashion shoe Center does not permit the return of worn or used merchandise. Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.
We cannot hold merchandise or guarantee availability of merchandise for an exchange. If an exchange is not available, we cannot hold the credit for future purchases, a refund will be issued. We can only do one exchange per order. Upon a return of a previous exchange, a refund will be issued.
If you do not comply with our return policy, we reserve the right not to ship you other merchandise.
Refunds
- No freight charges or return freight charges are refundable for any reason.
- Credit card payments will be credited only to the card used in the original purchase. Please allow up to 30 days for the credit to appear on your account.
- PayPal payments will be refunded back to the account used for purchase. Allow 3-4 business days for the refund to show up in your account.
- All other payments will be refunded back to the account used for the purchase in the form the payment was made.
Payment Options
Credit Cards
We currently accept the following charge cards:
- Visa
- Mastercard
- Discover
- American Express
Credit card orders we can only ship to the billing address on the credit card. Please, do not list a different shipping address, as it will only result in a delay or a cancellation of your order. If we cannot verify the billing address to the credit card, we cannot process and ship the order. We cannot accept International credit or debit cards as a form of payment.